Policies

Scheduling a Retreat

To schedule a retreat, use our contact form to initiate contact with us, or call us at 707-536-5781. We will get back to you as soon as possible by phone or email.

We will be happy to answer any questions you have and discuss with you whether our retreat is appropriate for you. If a retreat does fit your situation, goals, and needs, then we will figure out a date available which matches your schedule for doing a retreat.

You can see the dates that are currently avaialble by checking our retreat calendar »

To secure the date we agree upon for your retreat, submit payment using the following links:

Cancellations or Rescheduling of Retreats

Please do not make a payment to secure a retreat unless you are sure you will attend that retreat. If you have any doubts or concerns about this, please discuss these with us before you make a payment.

Due to the scope of the number of days we commit to you when you reserve a retreat, and that we turn away other couples who may have wanted those dates, your payment will be non-refundable, with rare exception. Thus please be certain you will attend before you make a payment. Please do not use a payment to temporarily hold dates. And please do not place a payment if you are not certain your partner will attend.

When you secure a date for a retreat by making a payment, we turn away others. Given the small number of time slots we have to offer, and the time-sensitive scheduling needs couples have, this means we lose business from the couples we turn away after you have reserved your time slot. Equally importantly, we lose the chance to help any couple that would have been committed to attend on the dates we reserved for you.

Therefore, your payment will not be refundable if you later decide to cancel or reschedule a retreat. That said, the following considerations may be given, at our discretion, if you give us sufficient advance notice that enables us to fill your reserved dates with another couple. We will return 50% of your payment, or credit 50% of your payment toward a rescheduled retreat, if we are successful in finding another couple to take your place on the dates you originally scheduled.

Shipping Books in the United States

We ship via Priority Mail with the United States Postal Service. We do this in order to give you the best possible price on shipping and handling charges. All shipments are placed securely in extra strong boxes. Most orders are shipped within 48 hours and arrive within 3-5 business days thereafter to addresses within the U.S.

Shipping Books outside the United States

If you live outside the US and want to order a publication to be shipped to you, please read the following carefully. We infrequently ship printed books to destinations outside the US. It requires us to go to extra steps at the Post Office, such as filling out customs forms, getting in line, and having special shipping materials. We do this because we do want to make our publications available to anyone anywhere who wants them. However, recent changes in costs of shipping force us to make what will seem like a very unfair purchase policy.

Here’s the main issue for you to consider. There is a small chance that your order could be lost in the mail. The only way we currently ship is using the US Postal Service, which hands off the package to your own postal system to deliver to you. Also, there’s a step whereby the package needs to clear your Customs. We are offered no way of either tracking or insuring an international order through our Postal System. In ten years we have had only two packages lost. But since we are a small business and not a big company, we cannot afford to carry the risk if your package gets lost in the mail or in your Customs clearance process. We especially cannot afford to take that risk in view of steep increases in US Postal shipping costs.

So, in the unlikely case that your shipment is lost, we cannot refund your money. We ask you to agree to these conditions before you can place the order with us. Given these unusually stringent policies, do consider that you can get any of our publications as a less expensive download to your computer.

Returns and Replacements of Books

Computer Downloads and e-Books:

100% Money Back Guarantee: If for any reason you wish to have a refund on e-Books or electronic downloads like the Relationship Advisor, just ask for a refund. Go ahead and read our e-Book(s) entirely and/or use the Relationship Advisor, and try the strategies and suggestions in these entirely risk free for a couple of months. If the strategies and information you get aren’t helpful to you we’ll refund your money.

Printed Publications:

Unfortunately we are not set up to take returns on physical products we ship to you. So for printed books, card sets and other publications we must consider all sales final. We have put our publications online for you to freely play with or read, so that you can “try before you buy.” We are sorry if you feel the desire to return your product purchase.

In the unlikely event that there is a defect or damage to your product, either from shipping or manufacturing, we will gladly replace it. Just send the product back to the return address on the package or invoice. When we get it, we’ll automatically send you a new replacement.

Once in a great while, a single card might be missing from one of our decks, due to the manufacturing process. Instead of sending the whole product back, just contact us and we will send you any cards you may be missing.

Our Privacy Policies

What will we do with your information?

Regarding any information you give us, from your name and email address, to anything else, we will respect your privacy. Information you give us will not be shared or sold to third parties for marketing purposes.

What about my email address if I contact you?

We do not give that information out to any other party. We use it to send you the information, newsletters, advice, or other matters you are requesting. Any newsletters we send out carry links to unsubscribe and remove your email address from our list.